Terms of Service


Presenting Your Vehicle: Condition, Road Tax and Road Testing

As a routine part of most vehicle repair operations a road test/s must be carried out. A road test will be refused if the vehicle presented is not in a road-legal condition (e.g. bald tyre fitted, etc).

As a courtesy to our staff, we request that the customer ensure there is adequate fuel in the tank when presenting a vehicle for MOT, service or repair. Please keep the vehicle interior clear to allow our technicians access where required.

If a vehicle does not hold current road tax we request that the customer inform us of this so that the necessary measures can be implemented to allow road testing.

Fixed Price Servicing

Fixed-price servicing is offered for vehicles from 3 to 15 years old with, up to and including, 2.0 litre engines. Vehicles less than 3 years old will require a “Manufacturer’s Service” for which quotes will be provided upon request. Vehicles with an engine capacity greater than 2.0 litres or more than 15 years old, require a tailored estimate and this is provided upon request. All fixed price service prices include parts and VAT unless otherwise stated.
Additional advised or required service items (excludes oil, air and pollen filter) are NOT included as part of our fixed price servicing plans and, if required, will be provided at additional cost (e.g. oil flush, fuel additive, brake flush, fuel filter, spark plugs, glow plugs, etc).

Estimate Requests

Every effort will be made to process your estimate request in a timely manner, however, due to the high volume of estimate requests submitted, this occasionally isn’t possible. If you don’t receive a response to your estimate request within two working days, please contact the garage by telephone.
All estimates are provided with the assumption that the vehicle is in such a condition that it will not inhibit the completion of the requested labour item/s. Additional charges may apply should poor vehicle condition (e.g. excessive corrosion) inhibit the routine undertaking of the requested labour item(s).
As estimates are provided via email, customers are advised to check their spam/junk mail folders before requesting that an estimate be redelivered.

Tyre Quote Requests

Every effort will be made to process your estimate request in a timely manner, however, due to the high volume of estimate requests submitted, this occasionally isn’t possible. If you don’t receive a response to your estimate request within two working days, please contact the garage by telephone.
All tyre quotations are provided with the assumption that the vehicle is in such a condition that it will not inhibit the routine completion of renewing the vehicle’s tyre(s). Additional charges may apply should poor vehicle condition (e.g. seized wheel bolts/missing or damaged locking wheel bolt removal key) inhibit the routine undertaking of the requested labour item(s).
As estimates are provided via email, customers are requested to check their spam/junk mail folders before requesting that an estimate be redelivered.
Some RUNFLAT tyres, depending on the tyre size requested, may not be able to be supplied & fitted.
We do not supply or fit PART-WORN tyres.

Vehicles For Sale

Any private registration plates featured on vehicles pictured for sale are NOT part of the sale unless stated. Any vehicle/s purchased will only be released when the transfer of the private registration number from the vehicle is complete. All vehicle details are correct at time of publication.

Payment for Services

We ask that all outstanding balances area settled upon collection of vehicle.
As part of M B Jarvie Ltd.’s company policy we do not accept cheques as a payment method.

Reminder Service

The online MOT and Road Tax Reminder Service has been set up as a facility to remind current customers of approaching MOT and road tax expiry dates. Please note that this facility is in a testing phase.

Apprenticeships

Granting of apprenticeships at M B Jarvie Ltd is dependent upon the availability of funding and candidate suitability. Details submitted via the online application form will not be shared with third parties unless with the applicant’s permission.

MOT

MOT station availability:
Monday – Friday, 9am – 5pm.

Diagnostics

M B Jarvie Ltd. uses Bosch Vehicle Diagnostic System. The software is compatible with a vast range modern domestic vehicle makes and models. The software and hardware is continually being updated to close gaps  in vehicle coverage. It is therefore possible that communication with certain vehicles, or more likely, certain control units on a vehicle network may not be possible.

Engine Remapping

Terms pending.